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Author: Jason Young

Is Technology replacing Advising?

Is Technology replacing Advising?

According to MarketWatch, by 2035 there will be 2.7bn students worldwide and in order to meet this demand we would need to build two universities per day over the next 20 years.  Couple this growth with tightening budgets in higher education and cuts have to occur somewhere.  Are you currently experiencing this in student services on your campus?

MarketWatch also indicates that EdTech will be a $252bn industry by 2020.  We can register students without a human interaction.  Students can get career or academic advice through search engines and phone apps.  It’s the Big Bang of EdTech, but if technology slowly replaces advising our retention crisis will only deepen.

Advising through technology with no human contact is largely transactional.  The truth is that many students would still achieve their academic goals with this type of advising.  However, we all know students vary by college and university and a majority of them require an interpersonal connection.

On the surface, computers are unable to replace the value of human interaction.

When you look a little bit deeper, we see that individuals seek out advising and student support roles because they care about people and this is their opportunity to shape the lives of others.

At the core, we have students who are facing new and unique challenges every day and require support from an actual person who is trained to drive their college experience.

The trick is providing technology that allows front-line student support to do their job effectively and efficiently.  Don’t replace technology with advising, rather provide smarter tools so advisors can do what they love.  The question becomes not, “Is technology replacing advising,” rather, “Which technology is ideal for my staff to effectively support students?”

If you value that human interaction on the advising front, then work to align a technology solution with campus culture, student success initiatives and the needs of your students.

Select technology that reflects campus culture.  You can purchase a wide range of data analytic products.  Deciding upon a complex solution without a campus culture to match and you could end up with superfluous data.

Align your student success initiatives with a retention solution.  Technology should mirror the student success initiatives you have or want to put into place.

Align technology with the needs of your students.  Institutions serve different types of students and it’s important to ensure the data that you are gathering and utilizing to engage students is most pertinent to your institution.

Student advising can be incredibly rewarding.  Connecting the dots for a student and working to constantly connect their hard work to the value of a degree and their future is necessary.  These conversations can happen through careful strategy and planning.  In other words, retention technology should allow you the time to think about how you will advance your students rather than trying to figure out who actually needs your support.

Aviso Retention provides analytics, software and expertise to increase student retention and engagement.  Click here to learn more.

Six Steps to Impacting First-Year Retention Now

Six Steps to Impacting First-Year Retention Now

The “first-year experience” is a hot topic in higher ed.  If you are focused on new student fall to fall retention, you are entering a critical time.  Most obstacles and doubts have likely surfaced by now and in the spring term they will start to cement.  Missing home, program of study, social integration and finances are just some factors that come into play.  Reflecting on the fall term and identifying the predominant obstacles will lead to more effective student support and increased persistence.

I have consistently found year after year that an entering cohort of students has its own personality.  Meaning, each cohort has their own unique characteristics.  This results in shifting strengths and challenges your students face.  I love this aspect of student retention – it keeps you on your toes.  Considering that fall cohorts are typically the largest of the year, it’s valuable to hone in on the trends that are impacting student success for that cohort.  As you dive into the spring term, modifying your support to meet those needs can be highly advantageous.

Here are 6 steps to impact first year retention:

  1. Look at trends in obstacles students are facing
  2. Identify common themes
  3. Shift resources to meet student challenges
  4. Collaborate and gain alignment on strategies to support students
  5. Share tools and approaches that have worked to help students overcome obstacles
  6. Identify the students who are facing these obstacles quickly

Look for trends in obstacles students are facing.  Discuss as a group what you are observing with your students while also pulling any quantitative data available.

Identify common themes.  Document 3 to 5 barriers keeping the themes student-focused (meaning, don’t blame the football team’s poor season).

Shift resources to meet student challenges.  Ensure that the size of the team or department is commensurate with the number of students who need support.

Collaborate and gain alignment on strategies to support students.  Utilize the collective wisdom of your team to document how to approach and navigate through your common themes.

Share tools and approaches that have worked to help students overcome obstacles.  If an approach doesn’t work, don’t give up.  It often takes a couple of times before you get it down.  Celebrate wins and publicize effective strategies.

Identify the students who are facing these obstacles quickly.  The best time to build skills and hone a student’s attitude is when they are face to face with their challenge.

If you’re lucky, a student will sit down with an instructor, advisor, coach or support staff and clearly articulate the concerns on their mind.  But don’t count on this to happen.  Engage, listen and poke around to flush out potential barriers to year two.  You’re the expert who can provide coaching and make the difference between a student achieving their academic goals or not.  Believe that you have the ability to make that difference and you will!!

Aviso provides software and analytics to increase student success and retention.  Click here to learn more.

How to Select Retention Software

How to Select Retention Software

If you are supporting students in higher ed then you likely could benefit from one of the many solutions currently available.  A great retention solution will do a couple of critical things for student success:

  1. Get the right student information in the right hands at the right time
  2. Eliminate grunt work so your focus is on quality student support

Whether your first-year retention is 90% or 60%, student advising and engagement is vital to the health of a university.  You have a wide range of options to explore.  This article focuses on 5 things that should be on your list when considering a retention solution:

Cost:  The solution you select should more than pay for itself.  Determine a reasonable expectation for an increase in retention (whether its total enrollment, first year retention or a specified sub-population) and ensure the resulting tuition gain is significantly greater than the cost of the software.

Implementation:  I hear about system fatigue a lot.  IT teams are always overloaded.  Faculty needs a break from new system integrations.  Student support staff are comfortable with what the antiquated system they are currently using.  The more complex your solution, the greater impact on resources.  Select a solution that has minimal impact on your IT team and can train your staff in less than a day.

On-going Admin:  The more complex a retention solution the more on-going admin support and maintenance you will need.  When you hire or reallocate a part or full time individual as an on-going administrator, you have to include this in your overall cost.

Type of Partnership: Do you prefer a collaborative partner with higher ed expertise or would you prefer to be left alone with the software?  Many solutions out there will have you pay extra for the “consulting” portion.  A true collaborative partner will be just as invested in supporting the achievement of established retention targets without piling on extra fees.

Features:  It’s going to be hard to find a solution that meets every single one of your needs.  Go for the solution that has your essential components and choose a partner that is nimble enough to build the extra features you need down the road.

There are several options out there to enhance how your faculty and staff engage students.  Include faculty, student support staff and IT in your decision-making process.  They will thank you in the end.

Aviso Retention provides analytics, software and expertise to increase student retention and engagement.  Click here to learn more.