The Many Faces of a Success Coach

The Many Faces of a Success Coach

Being a success coach means that you often have to play many different roles with your students.  This post identifies some of the various roles a coach must play in order to help students achieve their educational objectives. The Detective Though I have yet to practice success coaching while dressed in a trench coat and fedora, the first and most crucial job a success coach has is as detective. Within the first few meetings, you must try to figure out what is the…

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Using Data to Help Ensure Adult Student Success

Using Data to Help Ensure Adult Student Success

With nearly a quarter of students over the age of 30, the increase in adult learners on campus is perhaps the most significant shift in American higher education in quite some time. The thought that “non-traditional students”—students over the age of 24, enrolled part-time, and financing their own education—account for 38% of all campus enrollments is as exciting as it is challenging. When you consider that such percentages are only projected to increase in the coming years, institutions are rightly…

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Reentry: Maintaining Contact With Students Who Have Stopped Out

Reentry: Maintaining Contact With Students Who Have Stopped Out

Retaining and graduating students is the ultimate goal for any institution.  However, many times students have to leave an institution for one or more of a myriad of reasons. For some, life gets in the way and the student loses a job, has a child, or has to relocate.  Others stop out because of a gap in funding from employers or Title IV resources.  Sometimes, the student just needs a break from school. Obviously, the ideal situation would be to…

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Success Coach Performance Management

Success Coach Performance Management

Persistence and student academic success has become one of the most important measures of institutional effectiveness in higher education.  Consequently, colleges and universities across the country are making investments in technology, support staff and learning resources to help improve student success.  Due to these additional investments and the high stakes nature of quality academic outcomes, institutions are also looking for ways in which they can ensure the effective performance of their student support professionals. Luckily, there are a few simple…

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The Importance of Developing Rapport with Students

The Importance of Developing Rapport with Students

In today’s educational climate any tactic that can be used to help improve student success or increase retention should be considered by every institution.  It is even better when the approaches are not difficult to implement, do not take much time or do not cost a lot of money.  While many colleges are understaffed and underfunded and may not have the resources available to implement all of the retention best practices, one best practice that student services professionals should always…

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The Top Three Challenges Students Face

The Top Three Challenges Students Face

Many students begin their college quest with hopes and dreams of earning a degree and improving their situation at home, at work or life in general.  Often, after students begin their college experience they are faced with obstacles and challenges that can seem insurmountable.  For some students it just slows them down, for others it can stop them from achieving those hopes and dreams.  Regardless of the type of institution: public or private, big or small, two-year or four-year, we…

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Case Management and Student Coaching

Case Management and Student Coaching

As the scrutiny from accrediting bodies, government agencies and taxpayers becomes more intense the pressure to increase persistence, student success and produce more career-ready graduates is being felt by institutions across the country. To meet these demands many institutions are turning to single point of contact model and some form of student coaching. This post describes the single point of contact model and contrasts case management and student coaching. Single Point of Contact After a student enrolls there are many…

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The Cheers Effect in Online Student Services

The Cheers Effect in Online Student Services

It is easy for an online learner to feel all alone. Participation in threaded discussions occurs during a lunch break with the office door closed or at night after the kids go to bed. Interaction with faculty occurs mostly through email, over the phone or sometimes synchronously though a web tool. Sometimes in group assignments there are conference calls or occasional meetings if classmates are in the same town. Consequently, it is easy for online students to feel isolated, on…

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