Transactional vs. Transformational

Transactional vs. Transformational

For many, February encompasses various important and historically significant days; for my family, February holds an additional, especially incomparable day. This particular day holds the weight of endless hours away from home, on the phone, late nights and countless conversations. It is known around the college coaching world as Signing Day. Every year on this day, future college athletes declare where they intend to spend the next few years of their life, and to which football staff they will entrust a significant amount of…

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The Language of College

The Language of College

“How would you like your change?” the woman at the check-out asked me, but all I heard was, “como você gostaria que sua mudança?”  Which made sense, since the grocery store I happened to be patronizing at the time was in Lisbon, Portugal, but unfortunately for me, I don’t speak Portuguese. This brief encounter (and many like it) in a country where I didn’t speak the language reminded me that the freshmen who will walk into my office in a…

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Good Cop, Bad Cop in Student Support

Good Cop, Bad Cop in Student Support

There are situations in life that require us to make carefully considered decisions about tactics. Whether you’re dealing with your boss, your child, or the TSA agent who seems to have a real problem with the amount of shampoo you’ve chosen to bring on an airplane, we are daily answering the question (whether consciously or not), “do I more effectively get what  I want if I play good cop…or bad cop?” As a success coach, I know this dilemma all…

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The Next Generation – Student Support

The Next Generation – Student Support

It can be difficult to remember exactly where and when you learned something. When a job is new, you are learning something new every day, but once you’ve been at it for awhile, you simply do what you know works without much thought about the process by which that wisdom was gained. Since I have been working as a success coach for more than a few years now, I thought I’d ask one of our first-year coaches, a woman named…

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Creating a Success Coaching Program from the Ground Up

Creating a Success Coaching Program from the Ground Up

The other day I had the privilege of meeting with two women who work in the academic support center at our local community college. These women have been wanting to start a success coaching program for some time, believing that, especially on the community college level, where students have an even more diverse range of needs and challenges than at a typical four-year institution, a success coaching program could provide huge benefits to their students. We had a great conversation…

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Tales from the Trenches of a Success Coach

Tales from the Trenches of a Success Coach

Regardless of your line of work, every once in a while it’s nice to talk shop. It just feels good to compare notes, swap stories, celebrate or, at times, commiserate with the other people who truly understand what you do because they do it too. A couple of days ago, my fellow success coaches and I got together for a shop talk session, and the conversation centered around stories of students present and past. So this month I’m going to…

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The Skills of an Online Success Coach

The Skills of an Online Success Coach

When I flew to and from my various holiday travel destinations a few weeks ago, my boarding pass was a simple bar code on my phone. While on the plane, I connected to the mobile hotspot from tens of thousands of feet in the air so as to keep up with email during the flight. When I landed, I immediately placed an order on grubhub so that the moment I got home, jet-lagged and hungry, a steaming container of Pad…

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The Success Coach and Professor Relationship

The Success Coach and Professor Relationship

No man is an island, and no success coach is a one-man band. In addition to partnering with our students, effective success coaching is very much about forming relationships with administrators, athletic coaches and, most importantly, professors. That’s why at the midpoint of every semester, we ask our professors to fill out progress reports on each and every one of our students. These reports provide us first and foremost with objective information- whether a student is really going to class,…

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Online Success Coaches: Experiences of an Online Success Coach

Online Success Coaches: Experiences of an Online Success Coach

The following profiles are culled from the experiences of online success coach Deana Brown. She and I sat down awhile ago to chat about her experiences in the job, and she told me about some of her most memorable students. “Tamara was a single mother in her mid-20s who worked as a cashier at a big box store. Her profile was far from unique- she and most of the people she knew were high school graduates (and some drop-outs) who…

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Online Success Coaches: Providing Community and Guidance for Online Students

Online Success Coaches: Providing Community and Guidance for Online Students

I recently spoke with a woman who works as a success coach exclusively for students who are getting their degrees online. We discussed the similarities and differences in our jobs, and I was most intrigued by two ways in which online success coaching is unique. The first is something I hadn’t thought much about until now, but once we started talking about it, it seemed so obvious. That is the idea that part of an online success coach’s job is…

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