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How to Select Retention Software

How to Select Retention Software

If you are supporting students in higher ed then you likely could benefit from one of the many solutions currently available.  A great retention solution will do a couple of critical things for student success:

  1. Get the right student information in the right hands at the right time
  2. Eliminate grunt work so your focus is on quality student support

Whether your first-year retention is 90% or 60%, student advising and engagement is vital to the health of a university.  You have a wide range of options to explore.  This article focuses on 5 things that should be on your list when considering a retention solution:

Cost:  The solution you select should more than pay for itself.  Determine a reasonable expectation for an increase in retention (whether its total enrollment, first year retention or a specified sub-population) and ensure the resulting tuition gain is significantly greater than the cost of the software.

Implementation:  I hear about system fatigue a lot.  IT teams are always overloaded.  Faculty needs a break from new system integrations.  Student support staff are comfortable with what the antiquated system they are currently using.  The more complex your solution, the greater impact on resources.  Select a solution that has minimal impact on your IT team and can train your staff in less than a day.

On-going Admin:  The more complex a retention solution the more on-going admin support and maintenance you will need.  When you hire or reallocate a part or full time individual as an on-going administrator, you have to include this in your overall cost.

Type of Partnership: Do you prefer a collaborative partner with higher ed expertise or would you prefer to be left alone with the software?  Many solutions out there will have you pay extra for the “consulting” portion.  A true collaborative partner will be just as invested in supporting the achievement of established retention targets without piling on extra fees.

Features:  It’s going to be hard to find a solution that meets every single one of your needs.  Go for the solution that has your essential components and choose a partner that is nimble enough to build the extra features you need down the road.

There are several options out there to enhance how your faculty and staff engage students.  Include faculty, student support staff and IT in your decision-making process.  They will thank you in the end.

Aviso Retention provides analytics, software and expertise to increase student retention and engagement.  Click here to learn more.

 

Change is Hard but Culture Hurts

Change is Hard but Culture Hurts

It’s July. This month, along with BBQ’s and family trips, can often be a great time for college and university administrators to reflect, regroup and implement changes within campus structures. When addressing the implementation of changes, countless books, webinars and strategies have been developed to help ensure success. While the suggestions leading to success can be different, one thing we do know is change is hard and without a unified effort, any implementation will be sure to fail. While change management is important, one piece that can often be ignored is the campus culture leading up to it.

When thinking about change management, it is critical that college and university administrators remain cognizant of the various intricacies and consider every possible stake holder in their action research. However, even when implementing the smallest of processes, if the campus culture leading up to the transition isn’t healthy, any measure of change management will be very difficult to maintain.

Changing campus culture can hurt. Maintaining a healthy student-centered college or university can bring about challenges. It requires sacrifice, a strong sense of humility and an active presence with faculty and staff.  Consider this… when trying a new work-out or exercise routine, maybe even coming back to one that you had mastered a few years prior, it can leave you a bit sore. What seemed great at first now feels like a self-inflicted wound that simply won’t heal.  Mid-workout thoughts of “Why am I doing this?” or “Am I really paying money to feel like this?” scream through our minds as we count down the minutes until the workout is complete. Change is hard. In an effort to change your current situation, you merely exercise and while it sounds simple, because we all appreciate when A + B = C, there are factors surrounding this simple equation that can muddy the waters.

Now take this into account. What is the culture of your current living situation? Do your family members actively exercise? Is it relatively normal for you to eat out a few times a week but still choose the healthiest options on the menu? Do you work so much that finding the time to go to the gym or even for a walk seems impossible? Have you established a culture that would make it really difficult to ensure a successful change? Change is hard, but culture hurts!

When looking at culture from a campus perspective, this is also vital. From the onset of hiring a new success coach or faculty member, are we ensuring that this person is receptive to the college or university culture we are constructing? This also needs to be paired with a little (really – a lot) of self-reflection. Does our student success team feel like they have a voice? Do success coaches and faculty members feel ownership of our campus and their position? Are they being heard? This is where the “hurt” can really gain momentum. Change is great, tough, imperative and exciting.  Yet if we have not developed a campus culture that is strong enough to withstand the “hard” part of any change, inevitably we hurt student success and retention.

The tone of any campus culture starts with the institution’s administration. While it’s great when a simple equation works, higher education can be one big gray area. With this in mind, we can avoid the “hurt” if we establish a culture that can move through the “hard” part of any change. That is when we are sure to have a pathway to success.